Store Policies

The validity, interpretation, construction and performance of the Store Policies shall be in accordance with the English language. If these Store Policies are translated into another language and there is a conflict between the non-English version and the English version, then the English version shall control and prevail.

Customer Acknowledgment

Please read the Intel Terms of Use ("Terms") carefully before using this site. By accessing and using this Web Site and Materials, you (“Customer”) acknowledge and agree to abide by the [Intel Terms of USE Link]. In addition, Customer agrees to the conditions of sale on this Intel website by the placement of a request to purchase a product, or the subscription for information.

Product returns

Within 30 days of shipment from our warehouse, Intel will accept returns of any Intel item ordered on this website that meets the following conditions:

  • (a) Only unopened hardware products are allowed (includes Processors, Mother boards, and Solid State Drives). Intel will not accept returns on hardware items that have been opened;
  • (b) The item must be in "like new" condition;
  • (c) The item must be returned in its original box and include all original packing material; accessories, software, manuals and/or other documents;
  • (d) Only unopened software returns are allowed—Intel will not accept returns on software items that have been opened, nor returns of software that was electronically downloaded;
  • (e) All sales are final for CPUs, Desktop boards processor parts, networking parts, and server processor parts.

A Return Material Authorization (RMA) number is required on any and all product returns. Returns cannot be accepted without an RMA number. Customer agrees to contact Customer Service and request the RMA number before returning any product to Intel, and to prominently display the RMA number on the outside of any box or carton being returned.

Return shipping freight charges are your responsibility, and you must use a shipping method with tracking capability (can track shipment and receipt using a carrier tracking number).

RMA numbers are valid for thirty (30) days once issued.

Please return all items in one box. The RMA # must be clearly marked on the outside of the box. Return shipments arriving without an RMA # on the box will be returned to you.

Some manufacturers may provide additional returns options.


Prices listed on this web site are in U.S. dollars and some international currencies and are subject to change without notice. Prices do not include charges for shipping and sales and use tax.

NOTE: Intel does not guarantee any prices listed on other web sites or price engines.


Shipping terms are DDU Origin — title and risk of loss pass to the customer once Intel delivers the product to the carrier. Intel will arrange payment for shipping with the carrier, but such costs are the responsibility of the customer, and will be charged to the customer's credit card upon shipment. Delivery times are estimates only and Intel shall not be liable for delays. Intel can accept orders from and ship orders to a select list of countries.


The Intel RealSense web site accepts payment via a third-party service. They were chosen because they work especially well for customers using payment cards that were issued from outside the U.S. We do not accept cash, checks, money orders or purchase orders.

By submitting your order for processing, you authorize our payment processor to charge your order (including taxes, shipping and any amounts described on the site before order submission) to your payment card. If your card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

Customer is responsible for duties and taxes

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and may also be subject to withholding tax obligations. Any additional charges for customs clearance are not reflected in our prices, and must be paid directly by you. Intel has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Refusing the package may result in customs and brokerage fees being assessed against Intel. These fees will be deducted from your refund.

Additionally, when ordering from this Intel website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you are subject to withholding tax obligations, Intel expects you to comply and provide Intel the information necessary to secure the appropriate credit to your account.

Geography of record

All sales shall be deemed to be made in the State of California, USA, and subject to its laws, regardless of the location of the customer.

Manufacturer License Agreements

Customer agrees to abide by all license provisions or end user agreements imposed by the manufacturer or publisher. Such licenses may be in shrink-wrap or click-to-accept form.

Force Majeure

Intel shall not be responsible for damages or delays resulting from Acts of God, and other actions, both governmental and otherwise, including but not limited to war, riot, seizure and embargo.


Intel may revise these terms and conditions at any time by updating this web site. By placement of an order, the customer agrees if any of these terms and conditions are found unlawful or unenforceable, the remainder of these terms will continue in full force and effect.

Online Security

We are committed to protecting your data and ensuring that your personal information remains safe and secure. For more information see the Security and Privacy section in the Intel Terms of Use.

Our Security Technologies

This Intel web site uses industry-standard Secure Socket Layer (SSL) encryption to protect the order information you send to us over the internet. In addition, we also make use of secure servers, digital certificates and online authentication techniques, all of which supplement the high levels of security that are built into the ordering processes of this web site. For more information see the Security and Privacy section in the Intel Terms of Use.

Your Password

Your password is the key to accessing your personal profile and order history. Be sure to memorize your password, and never share it with anyone. Avoid writing your password down or leaving it where others might discover it. We recommend changing your password regularly. No person associated with this web site will ever ask for your password. For more information on passwords, please see the section on Password Rules, below.

Your Challenge Question

As an additional means of ensuring that access to your personal information is safeguarded, we will ask you to specify the answer to one of a select set of questions (e.g.: where you were born). This will help us to identify you in the event that you need to contact Customer Service to access or change sensitive account information. When you choose a challenge question, try to select one for which only you would be likely to know the answer.

Your Personal Information, Terms of Use

By ordering and/or registering from this site, you are considered to have opted-in for contact by Intel and we may send you information that we deem of interest to technical professionals. We will retain your personal information, inclusive of ship-to addresses and order history, for up to three years after your last purchase. IF YOU DO NOT WANT TO OPT-IN, PLEASE DO NOT ORDER FROM THIS WEBSITE.

Whether you order or not, you may also subscribe to receive information. We will retain your subscription preferences and sufficient contact information to deliver information based on your preferences for up to three years or until you make changes to them.

Any time that Intel sends you information based on preferences that you have previously expressed related to this website, you will be instructed how to opt-out from on-going contact.

If you request a credit for product being returned, we will be able to indirectly reference your credit card via the order number. You must give your credit card number and billing address with each order, since none of this information is retained by Intel Corporation.

Purpose of Collecting Personal Information

We collect your personal data in order to better serve you, according to your expressed preferences. For example, data that you provide is used to ship product to you or others, or to deliver information to you. Intel Corporation will not share your information with other companies, without your permission.

Accessing Your Personal Data

You are responsible for keeping your personal data accurate. For more information see the Security and Privacy section in the Intel Terms of Use.

Other Intel legal information

For trademark information click here.
To access Intel’s Privacy Notice, click here.
To access Intel’s Cookies Notice, click here.