Store Policies

The validity, interpretation, construction and performance of the Store Policies shall be in accordance with the English language. If these Store Policies are translated into another language and there is a conflict between the non-English version and the English version, then the English version shall control and prevail.

1. Customer Terms of Service Acknowledgment

Please read these Terms of Service and Intel Terms of Use carefully before using this site. By accessing and using this Web Site and Materials, you (“Customer”) acknowledge and agree to abide by those Terms of Service and the Intel Terms of Use. In addition, Customer agrees to the conditions of sale on this Intel website by the placement of a request to purchase a product, or the subscription for information.

2. Products

The description and specification of products on this web site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

We may correct any error appearing on this web site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

3. Ordering Products

You may order products from the Web Site by submitting a completed order form through the check-out procedure. We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

All offers on this web site are without the obligation as concerns price (until an order has been placed), delivery times and possibility of delivery.

As set out in these Terms of Service at section 9, on export orders duties and documentation fees may apply, these will be charged additionally, and customs clearance will be the customer's responsibility.

4. Shipping and delivery

We will arrange for the delivery of the products you order by the method and to the address which you specify in the check-out procedure. The time for delivery will not be essential to the contract between us.

Shipping terms are delivered duty unpaid (DDU Origin) — title and risk of loss pass to the Customer once Intel delivers the product to the carrier. Intel will arrange payment for shipping with the carrier, but such costs are the responsibility of the Customer, and will be charged to the Customer's credit card upon shipment. Delivery times are estimates only and Intel shall not be liable for delays. Intel can accept orders from and ship orders to a select list of countries.

If you do not take delivery of the products or if you do not supply adequate delivery instructions, we may cancel your order and retain the products. In this case, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

5. Returns and Cancellations

Within 30 days of shipment from our warehouse, Intel will accept returns of any Intel item ordered on this website that meets the following conditions:

  • a) Only unopened hardware products are allowed (includes Processors, Mother boards, and Solid State Drives). Intel will not accept returns on hardware items that have been opened;
  • b) The item must be in "like new" condition;
  • c) The item must be returned in its original box and include all original packing material; accessories, software, manuals and/or other documents;
  • d) Only unopened software returns are allowed—Intel will not accept returns on software items that have been opened, nor returns of software that was electronically downloaded;
  • e) All sales are final for CPUs, Desktop boards processor parts, networking parts, and server processor parts.

A Return Material Authorization (RMA) number is required on any and all product returns. Returns cannot be accepted without an RMA number. Customer agrees to contact Customer Service and request the RMA number before returning any product to Intel, and to prominently display the RMA number on the outside of any box or carton being returned.

Return shipping freight charges are your responsibility, and you must use a shipping method with tracking capability (can track shipment and receipt using a carrier tracking number).

RMA numbers are valid for thirty (30) days once issued.

Please return all items in one box. The RMA # must be clearly marked on the outside of the box. Return shipments arriving without an RMA # on the box will be returned to you.

Some manufacturers may provide additional returns options.

If you return the products in accordance with this section or cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than—

  • (a) 14 days after the day we received back from you any goods supplied, or
  • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6. Liability

We are not liable for any damages whatsoever, in any form whatsoever, whether they are direct or indirect, which could be the result of the use, or the unsuitability, respectively, of what we have delivered. This does not affect any provisions of obligatory law which have been laid down in statutory provisions.

7. Pricing

Prices listed on this web site are in U.S. dollars and some international currencies and are subject to change without notice. Prices do not include charges for shipping and sales and use tax.

NOTE: Intel does not guarantee any prices listed on other web sites or price engines.

8. Payment

The Intel RealSense web site accepts payment via a third-party service. They were chosen because they work especially well for customers using payment cards that were issued from outside the U.S. We do not accept cash, checks, money orders or purchase orders.

By submitting your order for processing, you authorize our payment processor to charge your order (including taxes, shipping and any amounts described on the site before order submission) to your payment card. If your card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

9. Customer is responsible for duties and taxes

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and may also be subject to withholding tax obligations. Any additional charges for customs clearance are not reflected in our prices, and must be paid directly by you. Intel has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Refusing the package may result in customs and brokerage fees being assessed against Intel. These fees will be deducted from your refund.

Additionally, when ordering from this Intel website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you are subject to withholding tax obligations, Intel expects you to comply and provide Intel the information necessary to secure the appropriate credit to your account.

10. Geography of record

All sales shall be deemed to be made in the State of California, USA, and subject to its laws, regardless of the location of the Customer.

11. Manufacturer License Agreements

Customer agrees to abide by all license provisions or end user agreements imposed by the manufacturer or publisher of any software we may sell to you. Such licenses may be in shrink-wrap or click-to-accept form.

12. Force Majeure

Intel shall not be responsible for damages or delays resulting from any force majeure events, including but not limited to labor dispute, supply shortage, fire, earthquake, floods, acts of God, and other actions beyond Intel’s reasonable control, both governmental and otherwise, including but not limited to war, riot, seizure and embargo. The time for performance of the obligations by Intel is extended for a duration equal to the force majeure event

13. Modifications

Intel may revise these terms and conditions at any time, for any or no reason and without notice, by updating this web site. By placement of an order, the Customer agrees if any of these terms and conditions are found unlawful or unenforceable, the remainder of these terms will continue in full force and effect.

14. Online Security

We are committed to protecting your data and ensuring that your personal information remains safe and secure. For more information see the Security and Privacy section in the Intel Terms of Use.

15. Our Security Technologies

This Intel web site uses industry-standard Secure Socket Layer (SSL) encryption to protect the order information you send to us over the internet. In addition, we also make use of secure servers, digital certificates and online authentication techniques, all of which supplement the high levels of security that are built into the ordering processes of this web site. For more information see the Security and Privacy section in the Intel Terms of Use.

16. Your Password

Your password is the key to accessing your personal profile and order history. Be sure to memorize your password, and never share it with anyone. Avoid writing your password down or leaving it where others might discover it. We recommend changing your password regularly. No person associated with this web site will ever ask for your password.

17. Your Challenge Question

As an additional means of ensuring that access to your personal information is safeguarded, we will ask you to specify the answer to one of a select set of questions (e.g.: where you were born). This will help us to identify you in the event that you need to contact Customer Service to access or change sensitive account information. When you choose a challenge question, try to select one for which only you would be likely to know the answer.

If you request a credit for product being returned, we will be able to indirectly reference your credit card via the order number. You must give your credit card number and billing address with each order, since none of this information is retained by Intel Corporation.

18. Purpose of Collecting Personal Information

Any personal data that you provide is used in accordance with Intel’s Privacy notice that you can access here, for instance in order to ship product to you or others, or to deliver information to you. Intel Corporation will not share your information with other companies, without your permission.

19. Accessing Your Personal Data

You are responsible for keeping your personal data accurate. For more information see the Security and Privacy section in the Intel Terms of Use.

20. Other terms

These Terms of Service constitute the entire agreement between you and Intel. Each user may be subject to additional terms and conditions that may apply when that user uses affiliate services, third party content or third party software. The Terms of Service and the relationship between you and Intel shall be governed by the laws of the State of Delaware, USA without regard to its conflict of law provisions and each party shall submit to the personal and exclusive jurisdiction of the courts located within the State. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

No rights are conferred to third parties in any order you place on this website unless expressly stated.

Intel’s Terms of Use, Trademarks policy, Privacy Notice and Cookies notice accessible via this website are incorporated by reference. They will prevail in case there is any conflicts or inconsistency with those Terms of Services.

21. Contact us

Intel Services Division LLC, 2200 Mission College Blvd., Santa Clara, California 95054-1549, USA